Certified Supplier Quality Professional Practice Exam 2025 – All-in-One Guide to Excel in Your CSQP Certification!

Surveys and feedback are a direct method for measuring customer satisfaction related to supplier performance. This approach allows customers to express their opinions and experiences regarding the products or services provided by suppliers. The feedback collected through surveys can cover various aspects of supplier performance, such as delivery timeliness, product quality, customer service, and responsiveness to issues.

By using surveys, organizations can obtain quantifiable data that can help identify strengths and weaknesses in supplier performance from the customer's perspective. This information is invaluable for making informed decisions about suppliers and improving supply chain relationships. In contrast, other methods like annual financial reports or employee performance reviews do not directly gauge customer satisfaction, while supplier evaluation scores may not encompass the subjective experiences or preferences of customers.