Certified Supplier Quality Professional (CSQP) Practice Exam

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The primary goal of conducting periodic reviews between suppliers and customers is to assess which aspect?

  1. Financial stability

  2. Satisfaction rates

  3. Performance indices

  4. Market share growth

The correct answer is: Performance indices

The primary goal of conducting periodic reviews between suppliers and customers is to assess performance indices. Regular reviews serve as a crucial mechanism for evaluating how well the supplier is meeting the agreed-upon standards and criteria, which often include quality metrics, delivery performance, and compliance with specifications. By focusing on performance indices, both parties can collaboratively identify areas for improvement and address any issues that may arise. This ongoing assessment helps ensure that quality is maintained over time and that the supplier's operations align with the customer’s needs and expectations. The other aspects mentioned, such as financial stability, satisfaction rates, and market share growth, are important considerations but do not typically form the primary focus of supplier-customer reviews. Financial stability may be assessed during risk management discussions, while satisfaction rates pertain more to customer feedback rather than the supplier's performance metrics. Market share growth is a broader business strategy and is not an immediate goal of the direct supplier-customer relationship review process.